Frequently Asked Questions

WHAT ARE THE CARE INSTRUCTIONS?

*Cold machine wash *Do not tumble dry *Wash with similar colours 

WILL THE COLOURS FADE?  

Our Colours are crisp and clean and are part of the fabric of the sock, we use high tech printers and state of the art ink paper to bring you the best and brightest colours, so if you take care of your fabric your socks will last you a long time! we recommend washing cold wash with like colours and do not tumble dry, hang drying for long lasting vibrancy.

HOW LONG DOES SHIPPING TAKE AND HOW MUCH DOES IT COST?

With current COVID19 lockdown and restrictions throughout Australia and New Zealand, some deliveries may incur delays.

Australia

Standard delivery - (3-5 business days)

Express delivery - (1-3 business days)

New Zealand

Standard delivery - (5-7 business days)

Express delivery - (1-3 business days)

Worldwide

Standard delivery - (7-12 business days)

Express delivery - (5-10 business days)

Australian orders - Once you add your items to your cart, the shipping selection screen will automatically calculate the shipping fee based on weight. It will show you the costs accordingly. For faster shipping time we recommend choosing express shipping at checkout. Please note: Orders require processing time + Ship time. 

International Shipping is also available and adjusts based on weight. For fastest shipping time we recommend choosing express at checkout. (Note: Duty and import charges are the responsibility of the buyer, not THE HYPE LAB. See additional disclaimer below) 

Disclaimer: International shipments are at the liability of the buyer. We take all appropriate steps to ensure your package reaches you safely, but there are variables such as international customs, VAT, and any other duty taxes or expenses, that are out of the control of THE HYPE LAB and are the responsibility of the buyer.

WHAT MATERIAL ARE THE SOCKS MADE OF?

Athletic socks - cotton bottom
Foot Material: 90% Cotton, 10% Spandex
Leg Material:  95% Polyester, 5% elastane/spandex

Streetwear - full print socks:   
95% Polyester, 5% elastane/spandex

WILL THE PRINTS COME OUT EXACTLY LIKE HOW I SEE IT ON THE SCREEN?

We will do our absolute best to recreate what you see on your computer or smartphone, however, it will never be 100% accurate. Some colours may not match due to printer calibration and also your screen default colour settings. You can bet on 90%-95% accuracy and our efforts for continuous improvement and customer service!